In short
- We only collect what you send us: your name, email, company, message and any files.
- We use it to reply to you and to deliver your project. We do not sell it or use it for advertising.
- This website has no analytics, no advertising and no tracking cookies.
- You can ask us to show, correct or delete your details at any time.
01Who is responsible
ContactRoster, based in Jashore, Bangladesh, is responsible for the personal data described in this policy. Contact us at support@contactroster.com with any privacy question or request.
This policy covers people who visit this website or contact us. If you are a business contact and want to know how your details came to be in one of our lists, or want them removed, see Data sources and removal.
02What we collect
When you send the request form
- Your first name, last name and email address.
- Your company name, if you give it.
- The service you are interested in and your message.
- Any files you choose to attach.
- The country your request came from, as reported by our hosting provider.
When you email us or message us on WhatsApp
- Your email address or phone number, your name, and what you write or send.
When you become a client
- The details needed for invoices and payment, such as your business name, address and payment reference. We do not see or store card numbers.
When you visit the website
Our hosting provider processes your IP address and basic browser information to deliver the page and protect the site, as every web server does. When you send the form, your IP address is used for a few minutes to limit repeated submissions. Our hosting provider may keep short-lived technical logs. We do not build profiles from them.
03Why we use it
| Purpose | Legal basis (for visitors in Europe and the UK) |
|---|---|
| Replying to your request and preparing a sample or quote | Steps taken at your request before a contract |
| Delivering your project and invoicing | Performance of our contract with you |
| Keeping invoices and payment records | Legal obligations |
| Protecting the website and the form from abuse | Our legitimate interest in a secure service |
We do not use your details for advertising, we do not add you to a mailing list, and we do not sell or rent them to anyone.
05Who processes your data for us
We use a small number of service providers. They process your data only to provide their service to us.
| Provider | What it does |
|---|---|
| Cloudflare | Hosts the website, protects it, runs the request form and routes our email |
| Resend | Sends the content of the request form to our inbox, and sends our email replies |
| Google (Gmail) | Our email inbox |
| Only if you choose to message us there | |
| Your payment provider | Your bank or PayPal, when you pay an invoice |
We share your details with no one else, unless the law requires it.
06Where your data is processed
We are based in Bangladesh, and our service providers operate in the United States and other countries. When you contact us, your details are therefore processed outside your own country, including outside the European Economic Area and the United Kingdom.
We need to receive your request in order to answer it and to deliver the service you ask for. Our providers offer standard contractual safeguards for international transfers.
07How long we keep it
- Requests that do not become a project: deleted within 12 months of our last contact.
- Client projects and correspondence: kept while we work together and for as long as needed to answer later questions about the project.
- Invoices and payment records: kept for as long as accounting and tax rules require.
You can ask us to delete your details sooner. See the next section.
08Your rights
You can ask us to:
- tell you what details we hold about you and send you a copy;
- correct details that are wrong;
- delete your details;
- stop or limit how we use them.
Write to support@contactroster.com. We answer within 30 days and we do not charge for it. These rights apply wherever you live.
If you are in the European Economic Area or the United Kingdom, you also have the right to complain to your local data protection authority. We would appreciate the chance to put things right first.
09Security
The website and the form use encrypted connections. Access to our inbox and files is limited to the people who work on your project. No system is perfectly secure, so please do not send us information that is more sensitive than the project needs.
10Children
Our services are for businesses. We do not knowingly collect details from anyone under 18.
11Changes to this policy
If we change how we handle personal data, we update this page and the date at the top.